About us

About us

We are proud to present The Care Collection

The Care Collection is an innovative and exemplary home care services provider designed to transform the ‘social care crisis’ by revolutionising the industry.

Founder and Director of Care, Catherine Haigh

Our mission is to provide bespoke, high quality home care and companionship services, championing independence and choice.

Founder and Director of the Care Collection, Catherine
Professional background

I am now embarking on my 3rd decade in Health and Social Care. I have climbed the professional ladder and have thoroughly enjoyed the exercise. Now at the top, and having earned the position of “influencer”, I want to share my success with my Clients and their families and support them by offering the best possible home care service available.

I have worked across the whole of the care sector with people of all ages and a whole spectrum of conditions including elderly care, Dementia, physical disabilities, brain injuries, mental health, neurological conditions, Learning Disabilities and palliative care.

I have acted as advocate for my Clients and pioneered for their individual causes. I am incredibly passionate about ensuring people get the support they deserve and always strive to deliver outstanding levels of customer service. My professional training has given me the knowledge and skills to support my caring and empathetic nature as well as my desire to ensure people to lead fulfilling and independent lives.

However, I have often felt disappointed and let down by other care providers or professionals working alongside me. I have at times been demoralized and disheartened by poor practice, misplaced morals and substandard levels of care and customer service. I think the time has come for positive change!

With no further ado, may I introduce you to The Care Collection, a stylish and unique, carefully crafted collection of home care services accessible to all.

Our Unique Service

We aim to exceed our Clients’ expectations by developing a holistic, person centered approach to care delivery, focused on choice, dignity, respect and safety and therefore ultimately independence.

  • Building relationships is important. That’s why our visits are a minimum of one hour, so our Carers have time to care
  • Our Clients are matched to our Carers based on background, hobbies and interests, skills and experience to form close and long-lasting personal relationships
  • Our Director of Care visits our Clients on a regular basis to re-assess needs, support our Carers and ensure our service remains high quality
  • We provide regular updates to our Clients and their families and itineraries of the coming week
  • The Care Collection Culture  and Camaraderie Clubs provide our Clients with inclusive and exciting opportunities to meet new friends, learn new skills and remain connected outside of their homes
  • We are a locally owned and managed private care provider, not an agency or a franchise, which allows us to be autonomous and flexible in our approach
  • Our Carers are employed directly by us, which means we deal with the administration of payroll and taxes so our Clients don’t have to
  • We provide continuity of care in the event a Carer is sick or on holiday and we are available 24/7, 52 weeks of the year to provide services and take calls
catherine director and founder of care at The Care Collection
Personal background

I know first-hand that finding healthcare at home can be incredibly difficult. Both Dementia and Learning Difficulties are conditions I have grown up around and understood from an early age.

I am tremendously thankful to be part of a loving and supportive family and like most other families out there we have had challenges to overcome.

My grandfather has mixed Dementia (Vascular Dementia and Alzheimer’s disease). This is a heart breaking condition where the person loses all sense of themselves and the family are faced with watching a slow decline in cognitive ability, physical health and general well-being. My grandfather wishes to remain in his much loved home but now requires daily help outside of what the family can provide.

My father has Asperger’s syndrome, a developmental disorder and form of Autism that affects a person’s social behaviour and ability to understand the environment around them. Learning to adapt our behaviour and methods of communication to suit his needs is still something we as a family have to work at daily and as my dear (ever patient and precious) mother would tell you, it’s not been easy!

Now I am a mother of two wonderful children and my teenage son is Autistic. He has complex and profound learning disabilities and entrenched Dyslexia and will need support for the rest of his life. As I’m sure you mothers out there will appreciate, this is character building stuff and I have had to learn on the job!

Through these personal experiences I know that understanding and navigating the health and social care system can be frustrating, emotional and often a long and laborious process. This has motivated me to do something about it. I have therefore made it my mission to create a high quality, client focused, personalised approach to care delivery that I am proud of!

Understanding that home is where the heart is, my team and I have put together an attractive and creative alternative to residential care. Our approach to care delivery stems from our core values of respect, dignity, independence and choice. We firmly believe we can make a positive difference to your life and enable you and your families to lead the lives you deserve.

Our Values and Culture

Our values and culture is what really sets us apart. It’s a culmination of all the things we do and the way we do them that makes us special.

  • We do the right thing, not the easy thing
  • We treat our Clients with dignity and respect, as we do our own family
  • We are passionate about helping our Clients remain living at home where they are most happy and comfortable
  • We ensure our Clients remain in control of their care at all times
  • We support our Carers by providing them with highly developed training and ongoing career development opportunities
  • We are active in local communities sharing our knowledge to help make peoples’ lives better

We aim to exceed our Clients’ expectations by developing a holistic, person centered approach to care delivery, focused on promoting choice, dignity, respect and safety and therefore ultimately independence.

  • Building relationships is important. That’s why our visits are a minimum of one hour, so our Carers have time to care.
  • Our Clients are matched to our Carers based on hobbies and interests and skills and experience to ensure they form close and long-lasting relationships.
  • Personal introductions are made before the service start to ensure our Clients are happy and comfortable.
  • Our Director of Care visits our Clients on a regular basis to re-assess needs and ensure our high quality service.
  • Our unique Culture and Camaraderie Clubs provide our Clients with inclusive and exciting opportunities to meet new friends, learn new skills and remain connected outside of their homes.
  • We provide continuity of care in the event a Carer is sick or on holiday and are available 24/7, 52 weeks of the year to provide services and take calls.
  • Our Carers are employed directly by us, which means we deal with the administration of payroll and taxes so our Clients don’t have to.
  • We are a locally owned and managed private care provider, not an agency or a franchise. This allows us to be autonomous and flexible in our approach giving our Clients full control of their support.

Our values and culture is what really sets us apart. It’s a culmination of all the things we do and the way we do them that makes us special.

  • We do the right thing, not the easy thing.
  • We treat our Clients with dignity and respect, as we do our own family.
  • We are passionate about helping our Clients remain living at home where they are most happy and comfortable.
  • We ensure our Clients remain in control of their care at all times.
  • We listen to our Carers to make sure we can provide the right training, support and offer opportunities for their successful career development.
  • We are active in local communities sharing our knowledge to help make people’s lives better.