Uncompromising commitment to quality
The Care Collection aims to exceed our Clients’ expectations by delivering a high quality, client focused, personalised approach to care delivery. To achieve this we only recruit exceptional people who demonstrate an uncompromising commitment to quality.
We rigorously screen and scrutinise our Carers to ensure their suitability for the role. This includes telephone interviews, face-to-face interviews, reference checks and an Enhanced Criminal Record Check.
We ensure that our Carers have a positive “can do” outlook on life and always wear a smile. Only those with a good nature, who are caring, professional and empathetic are selected to join our team.
Highly trained Carers
Prior to starting at The Care Collection, our Carers must undertake a highly developed training programme that has been skilfully created to guarantee excellence.
We have strong links with local colleges and training providers and actively encourage our Carers to become experts in supporting more complex care needs, such as Dementia, Parkinson’s and Learning Disabilities.
Whilst many of our Carers have backgrounds in professional care, we also recruit and train people from other backgrounds who have different skillsets and can add new perspective.
Ongoing support of our Carers
We whole heartedly believe that in order for our Carers to provide a truly special service, we need to look after their well-being. Therefore, our Carers are well rewarded so that they enjoy long, happy and successful careers at The Care Collection.
As The Care Collection is locally owned and managed we are able to provide hands on development, training and support to ensure that our Carers develop personally and have the necessary tools to deliver our fantastic collection of care services.
Bespoke Client – Carer relationships
Our Carers have a wide range of backgrounds, hobbies and interests, skills and experience as well as a wealth of local knowledge.
Prior to the start of the service a great deal of time is spent matching our Clients to our Carers and personal introductions are made to ensure that our Clients are happy and comfortable. This, together with our minimum 1 hour visits, allows our Clients form close and long-lasting personal relationships with our Carers.
Our Clients and Carers look forward to spending time with each other, exchanging life stories and creating new chapters together – in many cases our Carers are considered extended family allowing relatives of our Clients to feel confident with our service knowing their family member is happy, safe and cared for in their own home.
We are extremely proud of our team!
The Care Collection is a great company to work for as they provide excellent high quality support for clients as well as ensuring staff are supported and encouraged in every aspect of their work. Staff are motivated to work to the highest standards – I am happy to be part of the team.
Catherine Haigh, Founder and Director of Care
Founder and Director of Care, Catherine Haigh
I have over 20 years’ experience in the Health and Social Care industry advocating and caring for the most vulnerable in society, both old and young, and I can genuinely say I loved every minute! My empathetic nature drives my desire to enable people to achieve fulfilling, independent lives whilst remaining in their own home.
I believe The Care Collection’s contemporary and responsive model of care will revolutionize the industry by moving away from reactive mainstream “care agency” stereotypes towards a highly developed, proactive approach to care delivery.
My role is to design, develop and nurture my team to deliver our outstanding collection of client focused, home care services. With quality at the heart of what we do, I work closely alongside charities, voluntary organizations and local business alike to cultivate relationships and engage with, and contribute to, the community.
I am incredibly proud to head up The Care Collection, a venture that benefits the whole community and makes a real difference to the lives of the people we support as well as providing exciting and rewarding career opportunities throughout West Yorkshire.
Chelsey Pickles, Training and Compliance
Training and Compliance, Chelsey Pickles
I have over 12 years’ experience in Health and Social Care. Whilst studying for my degree I worked as a care worker in the community. After graduating I worked as a Field Care Supervisor and then spent 5 years as Registered Manager of a private home care provider overseeing the running of the entire service and staff team.
I joined The Care Collection in January 2018 and am responsible for Training and Compliance. My role includes monitoring our service on a regular basis, ensuring it runs safely and effectively for our clients and complies with, and where possible exceeds, industry legislation. I also ensure that the care team receive appropriate training and any extra support and guidance they may need to provide excellent care resulting in a service that can be relied upon and known for its high standards.
I am looking forward to The Care Collection growing and flourishing with the innovative and creative team we have in place and changing people’s perceptions of care. We aim to exceed our clients’ expectations by developing a holistic, person centred approach to care delivery, focused on promoting independence for everyone.
Stephen Forster, Community Operations
Community Operations, Stephen Forster
I joined The Care Collection in September 2017 as a carer before taking on additional responsibility for Community Operations. This role gives me great satisfaction as I’m still very much involved with our fantastic carers and clients as well as being associated with all community groups, teams and activities in the Kirkless and Calderdale areas. I take great satisfaction from seeing members of the local community who may need extra help at home being supported by our fantastic team.